Pretty seamless used car purchase. Everyone was nice and I did not feel pressure. They worked to get me some extended coverage at a price I could afford. Thanks Dan Stein!

What an excellent service experience I had with Cooley today! Communication was great, service was timely, and the video of the work being done and the customizable digital estimate were fantastic features! Sue was super nice and oversaw everything professionally and courteously. To boot, I never felt pressured once to spend for extra services or gauged on the ones I needed. Highly recommend Cooley, will definitely be back!

Just bought a new 2025 GTI from Dan Stein and had a great experience. I was able to get a very good price from Dan over email after filling out a form on the website. I don’t like or have time for doing the in person negotiation game and Dan was very accommodating to my approach. Dan was very patient with me as I flip-flopped on colors a few times. Dan went out of his way to be helpful and I greatly appreciated his laid back no stress tactics approach. He even picked me up at my house 20min away on delivery day when I told him I didn’t have a ride! I highly recommend Dan and Cooley if you are considering a VW. I want to also mention that Nemer VW was not amenable to my buy via email approach and would not even return my emails when I asked for best price. So if you are a busy guy like me and don’t like to deal with the in person games at dealerships, skip Nemer and go over to Cooley and ask for Dan, you won’t be disappointed! Thanks again Dan for a great experience!

Great customer service. Quick response and detailed service.

Always great service here at Cooley VW in East Greenbush! Sue S makes scheduling easy, they accommodate my service while I am working, provide either shuttle service or a loaned vehicle to take back to work and provide updates during the service! Bill is an awesome auto technician, providing video assessment, recommendations and repair options. Everything has run on schedule each time I have been here! I didnt buy my car here, but am thrilled that I found this location for servicing.

Great experience! Some other dealerships left me less then impressed, so I'm glad I decided to check out Cooley. Totally different atmosphere and no BS. Walter was great and made it a very friendly & relaxed experience. Absolutely no pressure. No trying to rush a sale. Didn't try and push all sorts of expensive add-ons. Didn't try upselling a more expensive trim or model. Didn't try and sell something I didn't want just because they want to get rid of it etc. It didn't actually even feel like sitting with a salesperson. Good simple communication on the phone and also responded quickly to text messages. He knew the car and was familiar with the features (hard to believe that this wouldn't be a given everywhere). Can't recall the finance persons name now but he was also very friendly. He offered the usual extras but didn't try and aggressively force anything. Everything was quick and painless. Only complaint I can really think of is that the car could have been cleaned up a little better. I'll admit I don't know what the standard practice for detailing a car before a customer leaves with it is but I would expect a little more attention to the easily noticeable details, especially when that would only take a little more effort to do in advance. There was lots of water spots and drips on the glass, especially on the sides of the windshield. The front grill and chrome were also covered in water spots and it really stood out on the chrome. The driver side mirror had a smudge of some kind of gunk right in the middle of it that took glass cleaner and some scrubbing to get off. The tires looked like they were sprayed to look wet and shiny but didnt look like they were actually cleaned first (the wipe off colored paint stuff from the manufacturer was still there even though it only takes a few seconds to wipe it off). Also the plastic film on the rims (from shipping?) was left on with it partially pealing off. And some of the interior could have probably used a wipe down with a microfiber cloth to get rid of some spots with oils and fingerprints, especially on the shiny black plastic. Individually pretty minor things but putting them all together made the presentation of a brand new car purchase a little less then it could have been... I mean who doesn't want to get that nice sexy photo of the brand new car without having to clean it yourself first! That being said, it was the opposite of the dreaded experience one often associates with buying a vehicle. I would certainly buy from Cooley again and would recommend to anyone to give them a look. Loving the car and happy to be a Mazda owner! Thanks again!

Great guys in great service. They actually work for the people. Thank you, Cooley.

Taken promptly and professionally treated. All work was excellent. My first time at Cooley Mazda. Not my last one. I am a happy customer.

Very easy process! Walter in sales is great.

always friendly, helpful and thorough

I was in and out today very friendly staff

CooleyVW recently did service on a new to me car. They were communicative, prompt , friendly and accommodating. They were willing to try hard to get the job done right even when it was not straightforward .

I recently purchased a Mazda CX-30. Marcus made this the easiest auto purchase I've ever made.